Entry Level Help Desk - Remote Job at Get It - Executive, Swisher, IA

d3NoZ3lobmdER1MyVVViVmtZUHFFc0Vo
  • Get It - Executive
  • Swisher, IA

Job Description

Job Title: Technical Support Representative

Overview:
Join a dynamic team and provide world-class customer support in a fast-paced, 24/7 environment. You will be the first point of contact for customers, assisting them with technical issues and ensuring a seamless experience across voice, data, video, and connectivity services. Your goal is to troubleshoot, resolve problems, and offer additional solutions to enhance the customer experience.

Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, and email, responding in a professional and courteous manner.
Assist customers in diagnosing and resolving issues related to voice, data, video, and connectivity.
Offer solutions to customers, including up-selling additional products and services when appropriate.
Accurately document each customer interaction, providing detailed notes about the issue and resolution.
Answer customer service inquiries and ensure satisfaction with every interaction.
Provide support for other Technical Support Representatives when needed.
Maintain a high level of product knowledge and stay updated on company policies and procedures.

Qualifications:
Experience with Windows Operating Systems and troubleshooting basic technical issues.
Previous experience in a customer service or call center environment, with a focus on technical support.
Ability to troubleshoot and resolve connection issues efficiently.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-first mindset.
Flexibility to work various shifts, including nights, weekends, and holidays, as part of a 24/7 support team.

Additional Information:
Flexible schedule options are available.
Performance-based bonuses and the opportunity for raises after four months.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote work, Flexible hours, Shift work, Night shift,

Similar Jobs

HYRE HARPER Co.

Professional Billing (ProFee) Medical Coder Job at HYRE HARPER Co.

 ...This is a remote position. We are looking for a Professional Billing Coding Specialist to code physician services across multiple specialties, including internal medicine, cardiology, and surgical procedures. This remote position requires expertise in CPT and ICD-1... 

Metro One LPSG,

Unarmed Security Officer Job at Metro One LPSG,

 ...Unarmed Security Officer positions in Roanoke TX! Must have valid Texas level II security license. Open availability is a plus! Corporate...  ...TEAM! Metro One Loss Prevention Services Group is expanding globally and needs to hire security officers immediately to work in a... 

Crime Scene Resources, Inc

Crime Scene Investigation Senior Specialist Job at Crime Scene Resources, Inc

Duties and Requirements Click to read more Duties Advanced technical and administrative duties involved in the collecting, documenting, and preserving of evidence at a crime scene; and related work as required. Shift, weekend, and holiday work is required...

Aiken Regional Medical Centers

Biomedical Engineering Tech III Job at Aiken Regional Medical Centers

 ...Responsibilities Biomedical Engineering Technician III Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing top quality and safe healthcare to the residents of Aiken and surrounding communities since 1... 

Sealed Air Corporation

Executive Assistant Job at Sealed Air Corporation

 ...activities and providing various complex administrative services in a proactive and detail-...  ..., Teams and Forms), Adobe Acrobat, and Social Media web platforms. Strong organizational...  ..., such as a Driver's License or Social Security Number. If you have any concerns about...